Last updated: 11-02-2026

This Privacy Policy describes how HeyWoof (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use, or make a purchase from our website (the “Site”).

By using our Site, you agree to the practices described below.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” means any information that can identify an individual.

1. Device Information

Examples of Personal Information collected:

• Web browser version
  
• IP address
  
• Time zone
  
• Cookie data
  
• Pages or products viewed
  
• Search terms
  
• How you interact with the Site
  

Purpose of collection:

• To load and display the Site correctly
  
• To improve user experience
  
• To analyze website traffic and optimize performance
  

Source of collection:

Collected automatically through cookies, log files, web beacons, tags, and pixels.

Disclosure for business purposes:

Shared with:

• Shopify

2. Order Information

Examples of Personal Information collected:

• Name
  
• Billing address
  
• Shipping address
  
• Email address
  
• Phone number
  

Purpose of collection:

• To process payments
  
• To ship and fulfill your order
  
• To provide order confirmations and invoices
  
• To communicate about your purchase
  
• To prevent fraud
  
• To send promotional emails (only if you opt-in)
  

Source of collection:

Collected directly from you.

Disclosure for business purposes:

Shared with:

• Shopify
  
• Payment processors (Shopify Payments, PayPal)
  
• Shipping carriers (e.g., Canada Post, UPS, FedEx)
  
• Fraud prevention services
  

3. Customer Support Information

Examples collected:

• Name
  
• Email address
  
• Order details
  
• Messages you send to us
  

Purpose:

To provide customer service and resolve issues.

Source:

Collected directly from you.

Disclosure:

Shared only with customer support tools we use (e.g., Shopify Inbox or email providers).

Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children.

If you believe a child has provided us with Personal Information, please contact us so we can delete it.

Sharing Personal Information

We share Personal Information with trusted service providers to operate our business and fulfill orders.

For example:

• We use Shopify to power our online store.
  
  Shopify Privacy Policy: https://www.shopify.com/legal/privacy
  
• We use Google Analytics to understand site usage.
  
  Google Privacy Policy: https://policies.google.com/privacy
  

We may also share Personal Information to:

• Comply with laws and regulations
  
• Respond to lawful requests
  
• Protect our rights
  

We do not sell your Personal Information.

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications.

We may use:

• Google Ads
  
• Facebook/Meta Ads
  
• Shopify marketing tools
  

You can opt out of targeted advertising:

• Facebook: https://www.facebook.com/settings/?tab=ads
  
• Google: https://www.google.com/settings/ads
  

You can also opt out via the Digital Advertising Alliance:

http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

• Offer products for sale
  
• Process payments
  
• Ship orders
  
• Provide customer support
  
• Send promotional offers (if you subscribe)
  
• Improve our services
  

GDPR (For European Customers)

If you are a resident of the European Economic Area (EEA), you have the right to:

• Access your Personal Information
  
• Correct or update it
  
• Request deletion
  
• Transfer your data to another provider
  
• Object to certain processing
  

To exercise these rights, contact us using the information below.

Your information may be processed outside Europe (including Canada and the United States). Shopify ensures GDPR-compliant safeguards are in place.

CCPA (For California Residents)

If you are a California resident, you have the right to:

• Know what Personal Information we collect
  
• Request deletion
  
• Request correction
  
• Request access to your data
  

HeyWoof does not sell Personal Information.

To submit a request, contact us below.

Data Retention

We retain order information for our records unless and until you request deletion, subject to legal obligations.

Automatic Decision-Making

We do not engage in fully automated decision-making that has legal or significant effects on customers.

Shopify may use limited automated systems for fraud prevention, such as temporary blocking of suspicious IP addresses or payment methods.

Cookies

Cookies are small data files stored on your device to improve website functionality.

We use cookies for:

• Shopping cart functionality
  
• Secure checkout
  
• Login authentication
  
• Analytics
  
• Marketing
  

Most cookies remain on your device between 30 minutes and 2 years unless deleted.

You can manage cookies through your browser settings. Blocking cookies may affect website functionality.

For more information, visit:

www.allaboutcookies.org

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our practices when we detect such signals.

Changes

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us.